Frequently Asked Questions
How far in advance should I book?
We recommend reserving 2–3 weeks ahead for popular dates, and as early as possible for peak weekends and holidays. Last-minute orders are welcome when inventory allows.
Do you deliver, or can I pick up?
Both. Choose delivery at checkout and we handle drop-off, setup and pickup for a flat delivery fee, or select pickup to collect the items from our warehouse at no delivery charge.
How much is the deposit?
A deposit is due to confirm your reservation once we approve your quote. The remaining balance is due before or on your event date. The deposit percentage is shown on every quote.
What happens if something is damaged?
Normal wear is expected and never charged. Significant damage or loss beyond normal use may incur a repair or replacement fee. We inspect all items on return.
Can I change my order after booking?
Yes. Contact us and we will adjust quantities or items subject to availability. Changes are easy before your balance is paid and your items go out.